Question: Why is Summa Health System creating the Patient and Family Advisory Council (PFAC)?
Answer: We are creating this council to empower patient and families to take an active role in improving the patient experience at Summa Health System. We recognize that patient and family input and feedback are crucial to help us provide the best possible care for our patients.
Question: What is the purpose of PFAC?
Answer: The PFAC will provide a forum to discuss a variety of issues and challenges affecting patients, family members, and the community in order to improve the planning, delivery, and evaluation of health care. The PFAC will serve as an advisory resource for employees, staff, and administration by assisting in the identification of best practices, identifying gaps in services, and recommending new policies, programs, strategies, or services to best address the need of the patient and family members.
Question: What does a patient or family member need to do to become a member?
Answer: Interested applicants will need to first fill out a written application and return it to the Service Excellence Department. We will then contact the patient or family member for a follow-up phone or in-person interview. If selected as a PFAC member they will need to complete an orientation session.
Question: What are member responsibilies?
Answer: The Patient and Family Advisory Council will be the first of this type of council at Summa Health System. Members will be expected to commit to at least a two year term and attend and actively particpate in every other month two hour meetings.