Question: Why is Summa Health System creating the Patient and Family Advisory Council (PFAC)?
Answer: We created this council to empower patient and families to take an active role in improving the patient experience at Summa Health System. We recognize patient and family input and feedback are crucial to help us provide the best possible care for our patients.
Question: What is the purpose of PFAC?
Answer: The PFAC provides a forum to discuss a variety of issues and challenges affecting patients, family members, and the community in order to improve the planning, delivery, and evaluation of health care. The PFAC serves as an advisory resource for employees, staff, and administration by assisting in the identification of best practices, identifying gaps in services, and recommending new policies, programs, strategies, or services to best address the need of the patient and family members.
Question: What does a patient or family member need to do to become a member?
Answer: Interested applicants need to fill out a written application and return it to the Service Excellence Department. We then will contact the patient or family member for a follow-up phone or in-person interview. If selected as a PFAC member, you will need to complete an orientation session.
Question: What are member responsibilies?
Answer: The Patient and Family Advisory Council is the first of this type of council at Summa Health System. Members are expected to commit to a two year term and attend and actively participate in every- other-month two hour meetings.