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General Inquiries


Patients Who Have Health Insurance
Please bring a copy of your insurance card with you when you come to receive any type of health services. Copies of your insurance forms, supplied by your employer or your insurance company, may also be required. You will be asked to assign benefits from the insurance company directly to the hospital. Familiarize yourself with the terms of your insurance coverage so you understand the hospital's billing procedures, charges and any potential out-of-pocket expenses you may incur.

It is your responsibility to determine whether your insurance coverage requires pre-certification. If you are uncertain about pre-certification, please contact your employer or health insurer. Pre-certification authorization should be obtained prior to your hospital admission. If your admission is an emergency, many insurers may allow you 24 to 48 hours to obtain your pre-certification authorization. Please consult your insurer for details.

Patients Who Belong to an HMO or PPO
Your HMO or PPO plan may have special requirements such as obtaining a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to ensure the requirements of your plan are satisfied. If your plan's requirements are not met, you may be financially responsible for all or part of the services rendered. Please note: some physician specialists may not participate in your health plan; therefore, their services may not be covered.

Patients Who Are Covered by Medicare
If you are covered by Medicare, we require a copy of your Medicare card to verify eligibility and process your Medicare claim. Medicare plans specifically exclude payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments also are the responsibility of the patient. Unless you had previous knowledge that the care you received was unnecessary, you will not have to pay any unapproved amount.

If you have any questions, please call the health care review department (330) 375-3888.

Patients Who Are Covered by Medicaid
If you are covered by Medicaid, we require a copy of your Medicaid card. Medicaid has payment limitations on a number of services and items and does not pay for the cost of a private room unless it has been determined it is a medical necessity.

Uninsured Patients
If you do not have a health insurance plan, a financial counselor will discuss financial arrangements with you. A hospital representative is available to assist you in applying for Medicaid or other government assistance programs. If you have any questions, please call the patient access department at (330) 375-6685.

Your Hospital Bill
Summa Health System is responsible for submitting bills to your insurance company and will expedite your claim as quickly as possible. Please remember your health insurance policy is a contract between you and your insurance company. You are ultimately responsible for the payment of your hospital bill. Summa Health System offers various assistance programs for individuals who need help paying their hospital bills.

Applications for these programs may be obtained by contacting Summa Patient Account Services (330) 996-8505 or (800) 543-7750 (in Ohio); or Medicare patient accounts (330) 996-8499 or (800) 543-7750 (in Ohio).

Your hospital bill reflects all services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping and telephone and charges for special services which include items your physician orders for you, such as X-rays or laboratory tests.

If you have certain tests or treatments while you are in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by healthcare professionals who diagnose and interpret test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have any questions about these bills, please call the number printed on the statement you receive.

Cash, personal checks, MasterCard, Visa or Discover credit cards may be used to make payments.

Summa Health System – Akron Campus
The cashier's office is located on the ground floor near the main entrance and is open Monday through Friday

  • 8:30 am - 11:30 am
  • 12:30 pm - 4:00 pm

Summa Health System – St. Thomas Campus
The cashier's office is located on the ground floor near the main entrance and is open Monday through Friday

  • 8:30 am - 12:00 pm
  • 1:00 pm - 4:00 pm

Summa Health System – Barberton Campus
The cashier's office is located on the first floor and is open Monday through Friday

  • 8:00 am - 3:30 pm 

Summa Western Reserve Hospital
The cashier's office is located in registration, ground floor, near the main entrance. The cashiers office is open 24 hours/day, 365 days a year.

Financial Counselors
Counselors are available to answer your questions about payment arrangements, insurance coverage, Medicare and other financial inquiries. For more information about financial counseling, please call:

Summa Health System – Akron Campus (330) 375-3215
Summa Health System – St. Thomas Campus (330) 379-5043
Western Reserve Hospital (330) 971-7404
Summa Health System – Barberton Campus (330) 615-3234
Summa Health Wadsworth-Rittman Medical Center (330) 331-1064

Patient Account Services
Contact Summa Patient Account Services at (330) 996-8505 or (800) 543-7750 (in Ohio). For Cuyahoga Falls call 330-971-7404. Representatives are available Monday through Friday from 8:00 am to 4:30 pm. You may also contact Medicare patient accounts at (330) 996-8499 or (800) 543-7750 (in Ohio).