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General Inquiries

Commitment to Service Excellence and the Patient Experience

Commitment to a Positive Patient Experience

Service Excellence / Patient Satisfaction:

Summa Health System is committed to providing Service Excellence, and we strive to deliver clinical excellence every day in both manner and expertise. See our Standards of Behavior.

We take this commitment seriously and continue to assess patient feedback regarding our performance through internal patient satisfaction surveys and measurements to identify any and all opportunities for improvement. Please review Summa Health System’s current national ranking.

In addition to our own internal patient satisfaction measurement, we also participate in the Center for Medicare/Medicaid Services (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS program) which allows for public comparison of patient satisfaction rates across the state and nation. This data is available to the public in two places: 


Let Us Hear From You!
If you have suggestions or concerns about the care you receive at any Summa Health System facility, please complete a contact request form, or call Summa’s Service Excellence department at (330) 375-6765. 

If you have used our services in the past and want to participate on a more personal level, visit our Patient & Family Advisory Council.