Summa Health EMS Pledge
According to Our EMS Pledge, we will be:
- Attentive
- Respectful
- Customer Accountable
Pre-Arrival Communications
- We will closely monitor appropriate communication channels to receive your report.
- We will coordinate prompt access to an online medical control control physician when requested.
- We will activate appropriate specialty teams to expedite the care of your patient based on clinical criteria or per your request.
On Arrival
- You and your patient will be greeted respectfully.
- If a delay in bed placement occurs, clear communication of wait time will be shared with your crew and patient.
- Once your patient is placed in a bed, our staff member will introduce themselves and listen to your report in its entirety.
After Patient Transfer
- We will maintain an area dedicated to EMS providers, where you can find refreshments that include healthy choices.
- We will care for, including cleaning, any equipment that you leave with us.
- If you do not visit our facility regularly, we will ship the equipment to you in a timely fashion.
Your Experience
- We value your opinion and your feedback is important to us.
- We will provide an electronic mechanism to evaluate your experience, whether good or bad, every time you visit us and will listen to and act on your feedback.
Take our EMS Survey
EMS Pledge Materials
