Summa - Committed to Patient Satisfaction
At Summa Health System, excellence is what we strive for everyday. Not just in the clinical care we deliver, but in the manner in which we deliver it. We take this Commitment to Service Excellence very seriously, and we continuously assess our patients' ratings of our performance to identify opportunities for improvement.
Both the Jean and Milton Cooper Cancer Center, at the Summa Akron City Hospital campus, and Parkview Center, at the Summa Barberton Hospital campus, participate in patient satisfaction surveys. Press Ganey, a national survey firm, conducts and measures the surveys, and then compares the results with other hospitals across the country. Patients at both Cooper and Parkview Centers consistently say they are very satisfied with their care.