Page 4 - We Are Summa 2019

Summa Health at a Glance

Our Belief: Our Insight: Our Approach:

Healthy individuals lead to a healthier Healthcare isn’t just about fixing We’re passionate about healthcare,
community, something we’re all part what’s wrong; it’s also about and we wouldn’t change that for
of. It’s our job to help people get preventing the need for fixing! If a the world. But we’re also people.
healthy, stay healthy and improve the patient comes to us to get better, Our main focus is connecting with
well-being of those around them. we’ll provide both the treatment and the patient, treating them like family
That’s why, together, we’re focused attention needed to get them back and providing each patient the same
on solving problems, removing on their feet, but we’re also staying a care we’d provide our own family
obstacles, eliminating frustrations step ahead to keep each patient well. member. This helps us get one step
and taking the pain away to create a Caring for our patients at the right closer to a healthier community.
healthier tomorrow. time means caring for each one all
the time.

Our Commitments For Summa Health to succeed, these commitments need
to be more than just words on a page.
Our six commitments define the essence of who we
are—not as individual employees or clinicians—but as They need to be the embodiment of who we are. And
one unified Summa Health. they need to represent a promise we make to ourselves
and this community: That things are different here at
They represent what we stand for, and what makes Summa Health, and that we’re committed to you.
Summa Health the best place to work—and receive
care—in our region.

Serve with passion

• Appreciate the privilege we have every day to serve the people of our community
at some of the most vulnerable times in their lives… when they are sick, injured,
frightened and in pain. Be the calm in their storm.

• Look for the joy in our work, paying attention to the impact each of us can have on the
lives of others.

• Serve with integrity by always following through on commitments, being honest and
acting ethically.

• Create a welcoming environment by making eye contact and greeting others we pass
in hallways and elevators.

• Recognize and celebrate what is right about Summa Health while always looking for
opportunities to make the care we provide even better.

• Go above and beyond.

Take ownership

• Model the actions and qualities that you seek in others.
• Beyond just identifying the problem, be a part of the solution in any situation.
• Even when a solution seems like the right one, continue to evaluate it and make changes

to improve the outcome.
• Be aware of your own emotions and the ways they may affect how others react to you.
• To ensure a safe environment for patients and colleagues, always follow “I’m 4 Safety”

behaviors.
• Advocate for patients, ensuring they get what they need and have the best possible care

experience.

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