Our responsibility as a healthcare organization is to provide trusted care to the communities we serve and consistently achieve quality outcomes. We accomplish that through staff empowerment, department collaboration, and developing and expanding evidence-based medicine.

 

Quality in healthcare requires staff to be invested in creating change, saying something if they see something, asking questions and seeking improvements. Collaboration across departments helps offer quality healthcare services – no one on our team can do it alone. It takes all of us to hold each other accountable, make changes when needed and work together to provide the highest quality care.

 

Healthcare quality also means continually striving to improve our processes through evidenced-based practices, education and research. So everyone who walks through our doors knows they can trust Summa Health with their care.

 

When we measure quality, our primary focus areas are:

Patient Outcomes are measured as a result of a patient’s care and treatment at Summa Health. Patient outcomes are reported in two ways: internally and mandated.

 

Publicly reported, mandated quality measures include but are not limited to:

 

 

Patient Satisfaction is measured by how satisfied patients are with the care they receive at Summa Health. Patient satisfaction is measured through Press Ganey, an approved survey vendor, where information and data are collected regarding patient perspectives about the care they receive. The Centers for Medicare and Medicaid Services (CMS) requires Summa Health to use an approved survey vendor.

 

The Press Ganey surveys use national and standardized questions known as Consumer Assessment of Healthcare Providers and Systems (CAHPS®) that allow for comparisons across health systems locally, regionally and nationally. The surveys are sent to patients through mail, text or email.

 

Most of the survey data collected at Summa Health is publicly reported to enhance accountability in healthcare by increasing transparency of patient perceptions of the quality of care they received at Summa Health.

Patient Safety is measured by preventing harm to patients while receiving care at Summa Health. Patient safety is measured in two ways: internally and mandated.

 

Summa has internal measurements for monitoring process improvements and measurements required by local, state and federal entities as well as accreditation and certification programs.

Publicly reported, mandated patient safety measures include but are not limited to: