How to Update Your Communication Preferences in MyChart

Managing how Summa Health contacts you is simple with MyChart. Whether you prefer email, text message or phone call reminders for your appointments and health updates, you can customize everything directly within your MyChart account — no phone call required.

What are MyChart communication preferences?

Your MyChart communication preferences control how and when Summa Health reaches out to you. This includes:

• Appointment reminders – Get notified about upcoming visits by text, email or phone
• Health alerts – Receive updates when new test results or after-visit summaries are available
• Billing notifications – Stay informed about statements and payment activity
• Health tips – Opt in or out of general health communications from Summa Health

 Keeping these preferences up to date ensures you never miss an important message from your care team.

How to Update Communication Preferences in MyChart

• Log in to MyChart at mychart.summahealth.org or open the MyChart app on your mobile device.
• Click or tap your name or profile icon in the top right corner.
• Select "Communication Preferences" from the dropdown menu.
• Review each notification category — appointments, health reminders, billing and more.
• For each category, choose your preferred contact method: email, text (SMS) or phone call.
• Click "Save Changes" to apply your updated preferences.

 Your changes take effect immediately.

Tips for Managing Your MyChart Notifications

• Keep your contact info current. If your email address or phone number has changed, update it under Profile > Personal Information before adjusting notification preferences.
• Opt in to text reminders. SMS reminders are often the fastest way to receive time-sensitive updates like lab results or appointment confirmations.
• Check your spam folder. Emails may be sent there by mistake.

Frequently Asked Questions