Patient Access representatives serve an important role at healthcare facilities as the first point of contact when a patient calls or walks into the office. They are responsible for answering the phone, scheduling appointments, and in some cases, patient billing duties.
A Patient Access Certificate demonstrates that an individual has completed core education in business and office functions, healthcare environment and terminology, customer service, and ethics.
Smart Start with Herzing University:
Each program participant applies to work as a Patient Access Liaison in our Call Center. Patient Access Liaisons answer incoming calls for physician offices, schedule patient appointments, and assist patients with other communication needs.
When not working in the Call Center, the program participant attends a fully paid online certificate program with Herzing University which focuses on business, ethics and customer service education earning several college credits.
After graduation, Summa Health will work with each program participant on their future career goals while they fulfill a one-year work commitment at Summa Health.