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MyChart Frequently Asked Questions

What is MyChart?

What does MyChart offer?

MyChart offers patients personalized and secure online access to your medical records. It enables you to securely use the internet, via browsers such as Firefox, Chrome and Edge, to help manage and receive information about your health.  

With MyChart you can:

  • Schedule or Request an Appointment
  • View your health summary from the MyChart electronic health record
  • View test results
  • Request prescription refills
  • Access trusted health information resources
  • Communicate electronically and securely with your Care Team/Care Provider
  • Receive appointment reminders

Sign Up

When can I see my test results in MyChart?

You can view your lab and test results as soon as they are available. Your provider receives this information at the same time, so it’s possible that you may see these results before your provider has reviewed them. For common lab tests, additional information is added to MyChart to help you understand how your results compare to normal ranges. You can expect your provider to reach out directly to you about your results if there are any concerns.

Learn More

If some of my health information on MyChart is not correct, what should I do?

MyChart is your Summa Health electronic medical record. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit. You can also update your personal demographic information within your MyChart account.

Enrollment Questions

Is there a fee to use MyChart?

MyChart is a free service offered to Summa Health patients.

How do I sign up?

There are two ways you can sign up for MyChart:

Do you have an activation code? 

NO - If you don’t have an activation code you can still sign up.  

YES - You can find your code: 

  • On the bottom of the After Visit Summary following a visit to the hospital or clinic
  • Billing statement 
  • Email generated by Summa staff
  • You may have received an activation code through the email address you have on file with Summa Health 

Paperless Billing

What does “paperless billing” mean?

As a patient of Summa Health and/or Summa Health Medical Group, you are automatically enrolled in paperless billing.  Paperless billing means we send your billing statement(s) to you via MyChart instead of printed copies by mail.  You will receive an email notification from MyChart when your paperless bill is ready, and can log in to MyChart to review and pay your bill.

What if I want to continue receiving paper statements?

You can easily opt-out of getting paperless statements using your MyChart mobile app or by visiting the MyChart website. To get started, click on the Menu button and choose Account Summary. Select the Cancel Paperless Billing link at the bottom of the Billing Summary page and confirm that you want to cancel paperless billing.

Download Instructions

What happens if I miss a due date?

If your payment is 60 days past due, we’ll send a paper copy in the mail. 

I need help opting out of paperless billing. Is there someone I can call for assistance?

Yes, please call customer service at 330.278.0160 and they can assist you.

Technical Questions

I forgot my password. What should I do?

Click on the "Forgot Password" link located on the Login page to reset your password.

How to adjust your notification preferences

MyChart users have the ability to control how they receive notifications from MyChart, whether via text, email, phone call or mail. These notifications do not contain personal health information. 

How to Adjust Your MyChart Notification Preferences Guide

Is there a cost associated with messaging my provider through MyChart?

No. MyChart provides you the ability to message your providers with any questions related to your care— free of charge.

Where can I update my personal information?

Log into MyChart. From the Menu option, on the left side of the screen, select Personal Information under the Account Settings.


Account Settings

Is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest industry encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged onto our website.

My activation code does not work, what should I do?

To maintain security, all activation codes do expire. You will use your activation code only once to log into MyChart for the first time. If your code expires, that’s OK – you can still sign up here.

If you still have problems, call the MyChart Patient Support Line at 234.475.6789.

What is the privacy policy?

MyChart is owned and operated by Summa Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.  For additional information please see our notice of privacy practices Summa Health System - Notice of Privacy Practices 

What is the privacy and security policy for our website?

Summa Health System is committed to protecting the privacy and security of visitors to our website. This statement explains how we handle information we learn from your visit to our website. This privacy policy only applies to information we collect on our website:

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for an extended period, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

Is my Activation Code my user ID?

No, your Activation Code is not your MyChart User ID, username or password. When you log into MyChart the first time, you will then be asked to create your own unique MyChart username and password.

Who do I contact if I have further questions?

Do you have additional MyChart questions? Our MyChart experts are ready to assist you 24/7 at 234.475.6789. For urgent medical matters, call your provider's office. Please Note: MyChart should not be used for urgent medical matters! Please do not use MyChart to send any messages requiring urgent attention. For medical emergencies, please call 911.

MyChart for My Family

Can I view a family member's health record in MyChart?

Yes. Through proxy access, family members can be invited to view key areas of a medical record. Click here to learn more.


Options to Request an Appointment

If your situation is an emergency, call 911.