Insurance Information
Knowing what to expect can help make your healthcare experience smoother. Before your visit, take a moment to review your insurance coverage and confirm your benefits so you can focus on what matters most – your health.For Patients Seeking Non-Emergency Services
Effective September 1, 2025 it is Summa Health’s policy to no longer schedule appointments for people with out-of-network or non-contracted health plans. This policy includes walk-in services at Summa Health Urgent Care Centers and laboratory and radiology services.
This policy change includes physician ancillary only and limited benefit plans as out-of-network plans. For physician ancillary only plans, it is challenging for patients to be directed by their in-network physician to an excluded/out-of-network facility. If not directed elsewhere, it leaves the patient financially liable for the facility charges. Limited benefit plans often have extensive facility out-of-pocket costs that the patient is responsible for.
Per EMTALA, this policy does not apply to emergency services or emergency labor and delivery treatment.
We appreciate your understanding and recommend contacting your insurance company with questions.
Please contact the access center at 330.319.9460 with any questions.
Insurance Types & Coverage Information
Patients Who Are Covered by Medicaid
If you are covered by Medicaid, we require a copy of your Medicaid card. Medicaid has payment limitations on a number of services and items and does not pay for the cost of a private room unless it has been determined it is a medical necessity.
Patients Who Are Covered by Medicare
If you are covered by Medicare, Summa Health System requires a copy of your Medicare card to verify eligibility and process your Medicare claim. Medicare plans specifically exclude payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments also are the responsibility of the patient. Unless you had previous knowledge that the care you received was unnecessary, you will not have to pay any unapproved amount.
If you have any questions, please call the Summa Health System healthcare review department 330.278.0160.
Patients Who Have Insurance
Please bring a copy of your insurance card with you when you come to receive any type of health services at Summa Health. Copies of your insurance forms, supplied by your employer or your insurance company, may also be required. You will be asked to assign benefits from the insurance company directly to the hospital. Familiarize yourself with the terms of your insurance coverage so you understand the hospital's billing procedures, charges and any potential out-of-pocket expenses you may incur.
Patients Who Belong to an HMO or PPO
Your HMO or PPO plan may have special requirements such as obtaining a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to ensure the requirements of your plan are satisfied. If your plan's requirements are not met, you may be financially responsible for all or part of the services rendered. Please note: some physician specialists may not participate in your health plan; therefore, their services may not be covered.
Uninsured Patients
If you do not have a health insurance plan, a financial counselor with Summa Health System will discuss financial arrangements with you. A hospital representative is available to assist you in applying for Medicaid or other government assistance programs. If you have any questions, please call the patient access department at 330.375.6685.
Cashier Information
Cash, personal checks and credit cards may be used to make payments.
Summa Health System – Akron Campus
Cashier's office is located on the ground floor near the main entrance.
Open Monday - Friday
8:30 a.m. - 11:30 a.m.
12:30 p.m. - 4:00 p.m.
Summa Health System – Barberton Campus
Cashier's office is located on the first floor.
Open Monday - Friday
8 a.m. - Noon
Patient Financial Advocates
Financial advocates are available to answer your questions about Summa Health System’s Financial Assistance Program, payment plans, insurance coverage, Medicare and other financial inquiries.
For more information about financial advocate services, please call:
- Summa Health System - Akron Campus 330.375.6685
- Summa Health System - Barberton Campus 330.615.3234
You may also call our customer service department for questions about your bill or to request a financial assistance application.
Patient Account Customer Service
Contact Customer Service at 330.278.0160
Representatives are available:
Monday through Thursday: 8:00 a.m. to 8:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.