MyChart offers patients personalized and secure online access to your medical records. It enables you to securely use the internet, via browsers such as Firefox, Chrome and Edge, to help manage and receive information about your health.  

With MyChart you can:

• Schedule or Request an Appointment
• View your health summary from the MyChart electronic health record
• View test results
• Request prescription refills
• Access trusted health information resources
• Communicate electronically and securely with your Care Team/Care Provider
• Receive appointment reminders

Sign Up

You can view your lab and test results as soon as they are available. Your provider receives this information at the same time, so it’s possible that you may see these results before your provider has reviewed them. For common lab tests, additional information is added to MyChart to help you understand how your results compare to normal ranges. You can expect your provider to reach out directly to you about your results if there are any concerns.

Learn More

MyChart is your Summa Health electronic medical record. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit. You can also update your personal demographic information within your MyChart account.

MyChart is a free service offered to Summa Health patients.

There are two ways you can sign up for MyChart:

Do you have an activation code? 

NO - If you don’t have an activation code you can still sign up.  

YES - You can find your code: 

• On the bottom of the After Visit Summary following a visit to the hospital or clinic
• Billing statement 
• Email generated by Summa staff
• You may have received an activation code through the email address you have on file with Summa Health 

As a patient of Summa Health and/or Summa Health Medical Group, you are automatically enrolled in paperless billing.  Paperless billing means we send your billing statement(s) to you via MyChart instead of printed copies by mail.  You will receive an email notification from MyChart when your paperless bill is ready, and can log in to MyChart to review and pay your bill.

You can easily opt-out of getting paperless statements using your MyChart mobile app or by visiting the MyChart website. To get started, click on the Menu button and choose Account Summary. Select the Cancel Paperless Billing link at the bottom of the Billing Summary page and confirm that you want to cancel paperless billing.

Download Instructions

If your payment is 60 days past due, we’ll send a paper copy in the mail. 

Yes, please call customer service at 330.278.0160 and they can assist you.

Click on the "Forgot Password" link located on the Login page to reset your password.

1. Login to the New Summa Health MyChart
2. Click on Menu
3. Type in “Link my Accounts” in the search bar
4. Click on “Link my Accounts” under sharing 
5. This will take you to the Discover Tab and here you can link your Summa Health MyChart account with other organizations.
6. Click on Link account

You will now be able to see more of your information, including medications, messages, test results and more from other healthcare organizations in your Summa Healthcare MyChart account.  

MyChart users have the ability to control how they receive notifications from MyChart, whether via text, email, phone call or mail. These notifications do not contain personal health information. 

How to Adjust Your MyChart Notification Preferences Guide

To begin or continue receiving text messages from Summa Health you can text START to 39213, to opt into Summa Health text messaging. You can also control your opt-in status and communication preferences from your MyChart account to specify which updates you’d like to receive via text.

If you have already been receiving text messages from Summa Health, as of May 22, 2024, the number you’ve been receiving messages from will change so we can better serve your communication needs. We have expanded our texting options for communication updates related to your appointments, your Summa Health MyChart account, outstanding balances and care management.

If you no longer want to receive any text messages from Summa Health, you can text STOP to 39213 to opt out of all notifications and reminders.

No. MyChart provides you the ability to message your providers with any questions related to your care— free of charge.

Log into MyChart. From the Menu option, on the left side of the screen, select Personal Information under the Account Settings.

 

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest industry encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged onto our website.

To maintain security, all activation codes do expire. You will use your activation code only once to log into MyChart for the first time. If your code expires, that’s OK – you can still sign up here.

If you still have problems, call the MyChart Patient Support Line at 234.475.6789.

MyChart is owned and operated by Summa Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart. For additional information please see our notice of privacy practices Summa Health System - Notice of Privacy Practices.

Summa Health System is committed to protecting the privacy and security of visitors to our website. This statement explains how we handle information we learn from your visit to our website. This privacy policy only applies to information we collect on our website: 

https://www.summahealth.org/privacy-policy

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for an extended period, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

No, your Activation Code is not your MyChart User ID, username or password. When you log into MyChart the first time, you will then be asked to create your own unique MyChart username and password.

Do you have additional MyChart questions? Our MyChart experts are ready to assist you 24/7 at 234.475.6789. For urgent medical matters, call your provider's office. Please Note: MyChart should not be used for urgent medical matters! Please do not use MyChart to send any messages requiring urgent attention. For medical emergencies, please call 911.

Yes. Through proxy access, family members can be invited to view key areas of a medical record. Click here to learn more.

Proxy access and allows a parent (or guardian) to log into their personal MyChart account and then securely connect to information regarding their family member. 

Proxy Access to a Child's Account

• If your child is age 0-11 you will then be granted full access to your child's MyChart record.
• Once your child turns 12 years old, access to your child's MyChart account will be automatically reduced to limited access (due to privacy laws). The child can edit the parent's access level from within MyChart. You can also request access from the front desk or the child's care provider if the child consents.
• Once your child turns 18, all access to your child's MyChart account ends (due to privacy laws). The Patient can grant parents access to their MyChart account by submitting a proxy request through MyChart. You can also request access from the front desk or the child's care provider if the child consents.

Consenting Adult to Adult Proxy Access

In the case of an adult Representative accessing a consenting adult's record, such as a spouse, we ask that the Patient provide the MyChart Proxy Access Authorization Form (the form includes your consent for this type of access).

In the case of an Adult Child or a Legal Guardian Requesting Proxy Access for an Adult

We ask that the Representative bring in the MyChart Proxy Access Authorization Form with proper identification and supporting legal documentation if required, such as a court order or durable power of attorney for health care (DPOA). 

Yes, you would follow the same process for each qualifying individual.

No. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

No. Due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

Proxy access does not make you responsible for the bill. The guarantor is the person responsible for paying the bill. You can find the guarantor name and account number on your statement. However, proxy access does provide visibility into the patient’s bill. You can view and pay their bill online.

As a designated proxy, you have the capability to view, manage, and process billing for your loved ones directly through the MyChart platform. 

What This Means for You:

• Convenient Access: View all billing information associated with the patient you represent in one centralized location.
• Streamlined Processes: Handle billing transactions such as viewing statements and estimates, making payments, and setting up payment plans.
• Secure Management: Rest assured that all transactions and information are handled securely, respecting patient confidentiality and data privacy. 

Getting Started: 

1. Log into your MyChart account.
2. Navigate to the 'Billing' tab
3. Select the patient you represent to view and manage their billing information.