On-Demand Virtual Visits
New & Existing Patients for Primary Care and Dermatology
Platform availability: 24/7/365
Providers available: 7:00 a.m. - 8:00 p.m., 7 days a week
This service is only available in the state of Ohio
- Summa Health providers
- No appointments or video required.
- Complete an online health questionnaire anytime, 24/7/365, which takes 5-10 minutes.
- Between the hours of 7 a.m. and 8 p.m., 7 days per week, you’ll receive your results and follow-up care instructions from the provider in a text message or email within 60 minutes for general medical visits and within 72 hours for dermatology visits.
- If a prescription is needed, it will be sent to the pharmacy of your choice within 2-3 minutes.
Primary Care Visits
$29
Common concerns include:
- Cold, sinus infection, flu, COVID-19, allergies
- Common female infections
- Eye, ear, mouth problems
- Canker or cold sores, pink eye, stye, ear pain/swimmers ear, oral mouth sores
- Injuries/pain
- Light lower back pain
- Medication to prevent illness or infection
- Stomach problems
- Constipation, diarrhea
Dermatology Visits
$59
Common skin concerns include:
- General skin conditions
- Acne
- Eczema
- Minor burns
- Diaper rash
- Ringworm
- Shingles
- Poison ivy
- Rashes and abrasions
- Male pattern baldness
- Unknown or other skin conditions
Scheduled MyChart Video Visits
Summa Health Medical Group Existing Patients
Cost for a Video Visit: Check with your insurance provider for the cost of a MyChart video visit and if a copay applies.
Platform availability: 24/7/365
Providers available: Dependent on physician/office hours
Talk one-on-one with your Summa Health Medical Group provider through a MyChart video visit.
- To schedule a MyChart Video Visit, log into MyChart and click on “Schedule an appointment” under Appointments.
- If your provider is available for MyChart appointments, their availability will display so you can select a time convenient for you.
- You can also call the practice directly or call 1.888.448.5749 to see if your provider offers video visits.
Virtual Care FAQs
What is Virtual Care?
Summa Health’s Virtual Care is an easy way to be treated for common conditions. It provides 24/7 access to board-certified doctors through secure online health portal for many non-emergency illnesses.
Also called telehealth, a virtual visit is a secure, real-time consultation with a healthcare provider using a smartphone, tablet or computer. These remote appointments allow patients to discuss symptoms, receive diagnoses and get prescriptions, eliminating travel and waiting room time. They are ideal for non-emergency issues like primary care issues.
Can Virtual Care providers write a prescription?
Yes, all Virtual Care providers can prescribe short-term medication for a wide range of conditions when medically appropriate. Virtual Care providers do not prescribe substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential abuse.
Do I have access to records for Virtual Care?
Yes. You can access your Virtual Care records at any time through your electronic medical record (EMR).
Do you take Medicare?
Medicare patients are welcome to use Summa Health’s Virtual Care; however, your virtual visit is not currently reimbursable.
Does Virtual Care replace my doctor?
No, Virtual Care does not replace your primary doctor. Virtual Visit should be used when you need immediate care for non-emergent medical issues. It is affordable, convenient alternative to urgent care and ER visits.
How do I pay for the consult?
Payment can be made online using a debit/credit card, as well as Apple Pay and Google Pay or ACH debit. We accept many insurance plans; the copay is the same as a primary care visit.
How do I set up my Virtual Care account?
Setting up your account is a quick and easy process. Visit SummaHealth.org/Virtual-Care and click on Start a virtual visit. You will be guided through step-by-step instructions.
How long does a virtual visit take?
Each virtual visit takes about five minutes to complete. The total number of questions you answer will depend on your condition.
How soon will I get a response?
If you complete a visit for a general medical visit, Summa Health Primary Care providers will respond within one hour during operating hours.
If you complete a general medical visit after hours, you will receive a response the next business day.
For dermatology visits, a Summa Health Dermatologist will provide a response within 72 hours.
Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service give more information on how we protect the personal information provided through our website.
Is my Virtual Care covered by insurance?
You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.
What can I be treated for?
You can be diagnosed and treated for a variety of common conditions through Virtual Visit:
- Burns
- Common Female Infections
- UTI, Yeast Infection
- Cold, Sinus infection, Flu, Hay Fever, Pertussis/Whooping Cough
- EpiPen Refills
- Eye, Ear, Mouth Problems
- Canker or cold sore, Pink eye, Sti, Ear pain/Swimmers Ear, Oral mouth sores
- Flu Prevention
- Injuries/Pain
- Light Low Back Pain
- Male Pattern Baldness
- Medication to Prevent Illness or Infection
- Motion Sickness Prevention
- Quit Smoking/Tobacco
- Respiratory Infection and Allergies
- Skin and Nail Problems
- All General Skin Conditions, Acne, Athletes Foot, Diaper Rash, Fungal Skin Infections, Jock Itch, Ringworm, Shingles, Skin Irritation, Ingrown toe nail, Tick Bites
- Stomach Problems
- Constipation and/or Diarrhea
What web browsers do you support?
Summa Health requires you to use a modern browser to ensure your data is secure and a stellar experience. You can use any of the following browsers for your Virtual Care: Internet Explorer 11 or newer, Chrome, or Firefox. If you don't have one of these browsers, you can download Chrome or Firefox for free.
When is Virtual Care available?
Virtual Care is available 24/7.
Who can use Virtual Care?
Virtual Care is available for people ages 18+.
How can I access Summa Health Virtual Care?
You can access Virtual Care from any web-enabled device – smartphone, tablet, laptop, or desktop.
Will my provider know I've done a Virtual Care?
If you are a Summa Health patient, your Virtual Care records will be saved as part of your medical record. If you want to share your records with a physician outside of Summa Health, you can print or email your records, or call 330.375.3930 to have us send a copy of your Summa Health records to your provider.