OPTUM/UNITED BEHAVIORAL HEALTH MEMBERS WILL BE OUT-OF-NETWORK AUGUST 1, 2025

Our current contract with Optum/United Behavioral Health is set to expire on July 31, 2025. We have been in ongoing negotiations with Optum/United Behavioral Health for several months with the goal of reaching a new multiyear agreement that ensures Summa Health receives market-competitive reimbursement rates that allow us to cover the cost of the care we provide and uphold our commitment to provide you and your family with the very best care available.

During this time, we have made several good faith offers to Optum/ United Behavioral Health that are fair and equitable for both organizations. Unfortunately, we have been unable to come to a mutually agreeable agreement.

This means, effective August 1, 2025, our contract with Optum/United Behavioral Health will terminate, and members will need to seek care at an in-network provider. 

The following options are available if you have any questions or concerns: 

• We recommend calling Optum/United Behavioral Health’s customer service phone number on the back of your insurance card to discuss continuity of care options and in-network providers. 
  
• Call us at 234.867.6236 to speak with a representative.  
  
• If you have a Medicare Advantage or Community Plan (Medicaid), you may consider your options during the upcoming open enrollment period and choose a health plan that guarantees you will have in-network coverage at Summa Health. 
  
• If you have coverage under an employee health plan, speak to your employer about options during open enrollment and for updates about your in-network status and out-of-network benefits.

We will provide additional information if anything changes regarding this out-of-network situation.