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Compliments and Complaints

You have the right to voice your concerns without compromising your access to care.  You can make a complaint or complient directly to the hospital by calling the Summa Health System Service Excellence Department at (330) 375-6765 or by asking for a supervisor.  You may lodge a complaint with the Ohio Department of Health and/or The Joint Commission directly even if you choose not to use the hospital’s grievance process.  Complaints may be filed with the Ohio Department of Health’s Complaint Unit or The Joint Commission at the following addresses:

The Ohio Department of Health Complaint Unit

246 N. High Street
Columbus, OH 43266
Phone: (800) 342-0553

OR

The Joint Commission
Office of Quality Monitoring One Renaissance Blvd.
Oakbrook Terrace, IL 60191
e-mail: complaint@jointcommission.org
Phone: (800) 994-6610
Fax: (630) 792-5636
You can also go online, if you feel it necessary to log a complaint: http://www.jointcommission.org/GeneralPublic/Complaint/