Member Policies

Members are expected to conduct themselves in the highest standards and comply with any and all Summa Health Wellness Center policies.
For the comfort of all members, please adhere to the following policies:

General Policies

• Appropriate attire is required in all areas of the facility. SHWC reserves the right to determine what is appropriate attire. 
• For privacy concerns, cell phones are strictly prohibited in the locker rooms. Please refrain from cell phone use on the fitness floors, group exercise studios, and pool.
• Parking on the east side of the building in the designated Rehab Services spaces is prohibited during medical business hours. 

Equipment Etiquette

• Use provided disinfectant wipes to clean equipment after each use.
• When doing multiple sets, please be considerate and allow others to work in between your sets.
• Do not rest on equipment. Studies suggest recovery is accelerated by light muscular activity.
• Rack all weights and return equipment to its proper location after each use.
• For the comfort of other members, avoid excess noise such as dropping weights, loud grunting and yelling. (Save the singing for the shower!) 

Cell Phone Etiquette

For the privacy and respect of all members, please adhere to the following policies:

• Cell phone use is strictly prohibited in all areas of the locker rooms, including saunas and steam rooms. This includes texting, checking emails, sharing photos, etc.
• Unless approved by management, photography, videotaping, filming, and audio recordings are prohibited in the facility. This includes selfies.
• In consideration of others, please refrain from talking on your cell phone while in the studios, on equipment, or in the spa. Please step away from the fitness areas while conversing on your phone.

Violation of these policies may result in termination of membership.

Locker Room Etiquette

• Please be sensitive to others regarding nudity and modesty issues.
• Be respectful of others’ belongings and personal space.
• Shaving is not permitted in the steam rooms or saunas. 

Pool Etiquette

• A head-to-toe cleansing is mandatory prior to entering pools.
• Though the lap and therapy pools are always available for use, please be considerate to those participating in classes or therapy. 

Lap Lane Reservations Policy

To accommodate our members’ needs, we ask that you reserve a lap pool lane prior to use. 

Lap Lane Sign Ups 

• Lanes can be reserved up to one day in advance.
• Lanes can be reserved by phone, in person, through our member app or member online portal.
• Lane availability is on a first-come, first-serve basis.

Lap Lane Policies

• Lanes are reserved in 30-minute increments with a maximum of 60-minutes per day.
• Members are expected to adhere to the time limits.
• Walk-ins will be permitted and are based upon availability.

Group Exercise Policies

• To ensure you get the full benefit from the warm-up portion of your workout, please arrive on time for classes. To ensure participant safety, instructors have the discretion to prohibit entry to late participants. 

Guest Passes

• Members 18 years and older receive four free guest passes per calendar year. Additional guest passes can be purchased for $12.00/pass.
• Members must accompany their guests each visit.
• Local guests are limited to four visits per calendar year.
• Each guest must meet the following requirements: 
  
  • Minimum of 18 years of age or minimum of 15 years old when accompanied by a parent/guardian who is a member.
  • Picture ID required to show proof of age.
• Out-of-town guest passes can be purchased for non-local guests.
  
  • $12.00/day
  • $25.00/week
• Passes are tracked at the front desk. 

Membership Freeze Options

• Annual members who are billed monthly may place their account on hold for a minimum of one month and a maximum of four months per contract year. The contract renewal date will be extended the number of months the account is on freeze.
• Annual members who pay in full may place their account on freeze for an unlimited number of months; however, the minimum to place the account on freeze is one month.
• All freezes must be requested in advance. 

Billing

• Dues will be automatically withdrawn from the payment method on file on the first day of the month.
• If funds are returned unpaid, members are required to provide new payment information. If payment is not received within two months of notification, the membership will be cancelled.
• Dues are not based upon utilization.
• Cancellations must be made prior to the 25th of each month in order to be effective for the following month. 

Loss of Membership Privilege

• SHWC reserves the right to terminate membership privileges based upon improper conduct or behavior which might interfere with a member’s enjoyment and safety of the facility.