Responding to Workplace Violence in Healthcare
for Small Businesses
Student Course
An activity-based course
This course is only to be taught by instructors who have completed the online training. All instruction must adhere to the strict implementation as provided through the train-the-trainer course and this student course. Customizing the course is permitted solely where specifically indicated within the course materials.
NOTICE: This course includes videos, pictures, and discussions of violence. This course contains sometimes shocking and violent imagery and actions. This course requires physical activity as part of the instruction. Participants may experience physical injury, stress, psychological or emotional trauma, anxiety, or other effects (“Risks”) due to the nature and content of this course. The course has the potential to be traumatic regardless of a participant’s personal history. By continuing in this course, you are voluntarily participating with knowledge of these Risks.
Employee training enhances safety and security at work as well as in daily life outside of work. The student course includes classroom learning with activities such as using workplace safety features, de-escalation practice scenarios, and hands-on defense techniques. Classroom learning includes discussion of situational awareness, de-escalation techniques, how to maintain critical thinking skills in stressful situations and overcome fear-related inaction, and how to respond if de-escalation doesn’t work.
Students gain insights into the survivor’s mindset and are offered methods for developing a framework of response to violent actions. Students work to prepare mentally and emotionally for unexpected acts of aggression or violence, including active shooters. Students are taught that they have permission to break the rules of ordinary behavior, take control, and protect themselves and others in violent situations.
User Tips for Teaching the Student Course:
- Videos for the student course are located below on this page.
- Videos do not open automatically from the PowerPoint.
- Scroll down to locate and select the proper video during class.
Videos (Use PowerPoint to guide access)
Student Course PowerPoint guides the instructor during class and indicates when to access the videos below. The videos are not a stand-alone course and must be used in conjunction with the presentation.
For questions regarding course content or implementation, please reach out using the contact information below.
Contact Information
Robin Brown, BSN, RN, NDHP-BC, CHEP
System Director, EOC Safety & Emergency Preparedness
Email: BrownR@summahealth.org
Disclaimer: This material was produced under grant number SH-37204-SH1 awarded to Summa Health from the Occupational Safety and Health Administration, U.S. Department of Labor. It does not necessarily reflect the views or policies of the U.S. Department of Labor, nor does mention of trade names, commercial products, or organizations imply endorsement by the U.S. Government.
Use restrictions:
- Curriculum must be used only as intended and described.
- No modifications without the prior written consent of Summa Health.
- No commercial use of the curriculum.
- All users must agree to the End User License Agreement.
END USER LICENSE AGREEMENT
This End User License Agreement (“Agreement”) is a binding agreement between you (“End User” or “you”) and Summa Health, an Ohio Corporation for Non-Profit (“Company”). This Agreement governs your use of the Train-the-Trainer Course or Student Course located at this landing page including also any links and subpages accessed from this landing page (including all related documentation and videos, collectively the “Course”). For clarification, the Course also includes any Updates. The Course is licensed, not sold, to you.
BY CLICKING THE “AGREE” BUTTON, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT; (B) REPRESENT THAT YOU ARE 18 YEARS OF AGE OR OLDER/OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (C) ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, ACCESS, INSTALL OR USE THE COURSE, AND DELETE IT FROM YOUR DEVICE.
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- use the Course as designed and intended by Company as explained in the materials and on this website; and
- participate in the instruction, training and/or physical activities which are part of the Course at your own risk; and
- consult with a licensed physician to assess your physical, mental and emotional readiness prior to your use, access and/or participation in the Course.
COMPANY ASSUMES NO LIABILITY FOR PHYSICAL INJURIES, MENTAL TRAUMA OR EMOTIONAL STRESS THAT MAY RESULT FROM YOUR USE, ACCESS AND/OR PARTICIPATION IN THE INSTRUCTION, TRAINING AND/OR PHYSICAL ACTIVITIES WHICH ARE PART OF THE COURSE. PERMISSION TO USE AND ACCESS THE COURSE REQUIRES YOUR AGREEMENT TO THIS PROVISION. BY USING OR ACCESSING THE COURSE, YOU AGREE TO THIS PROVISION.
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- Content and Services. The Course may provide you with access to Company’s website located at www.summahealth.org (the “Website”) and products and services accessible thereon, and certain features, functionality, and content accessible on or through the Course may be hosted on the Website (collectively, “Content and Services”).Your access to and use of such Content and Services are governed by the Website Terms of Use and Privacy Policy located at www.summahealth.org/privacy-policy which is incorporated herein by this reference. Your access to and use of such Content and Services may require you to acknowledge your acceptance of such Terms of Use and Privacy Policy and/or to register with the Website, and your failure to do so may restrict you from accessing or using certain of the Course’s features and functionality. Any violation of such Terms of Use will also be deemed a violation of this Agreement.
- Geographic Restrictions. The Content and Services are based in the state of Ohio in the United States and provided for access and use only by persons located in the United States. If you access the Content and Services from outside the United States, you are responsible for compliance with local laws.
- Updates. Company may from time to time in its sole discretion develop and provide Course updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that Company has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Device settings, when your Device is connected to the internet either: (a) the Course will automatically download and install all available Updates; or (b) you may receive notice of or be prompted to download and install available Updates. You shall promptly download and install all Updates and acknowledge and agree that the Course or portions thereof may not properly operate should you fail to do so. You further agree that all Updates will be deemed part of the Course and be subject to all terms and conditions of this Agreement.
- Term and Termination. The term of Agreement commences when you acknowledge your acceptance and will continue in effect until terminated by you or Company as set forth in this Section 8. You may terminate this Agreement by deleting the Course and all copies thereof from your Device. Company may terminate this Agreement at any time without notice if it ceases to support the Course, which Company may do in its sole discretion, or for any reason in its sole discretion. In addition, this Agreement will terminate immediately and automatically without any notice if you violate any of the terms and conditions of this Agreement. Upon termination: (a) all rights granted to you under this Agreement will also terminate; and (b) you must cease all use of the Course and delete all copies of the Course from your Device and account. Termination will not limit any of Company’s rights or remedies at law or in equity.
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- Export Regulation. The Course may be subject to US export control laws, including the Export Control Reform Act and its associated regulations. You shall not, directly or indirectly, export, re-export, or release the Course to, or make the Course accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. You shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing, or otherwise making the Course available outside the US.
- US Government Rights. The Course is commercial computer software, as such term is defined in 48 C.F.R. §2.101. Accordingly, if you are an agency of the US Government or any contractor therefor, you receive only those rights with respect to the Course as are granted to all other end users under license, in accordance with (a) 48 C.F.R. §227.7201 through 48 C.F.R. §227.7204, with respect to the Department of Defense and their contractors, or (b) 48 C.F.R. §12.212, with respect to all other US Government licensees and their contractors.
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- Limitation of Time to File Claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE COURSE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OTHERWISE SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
- Entire Agreement. This Agreement and our Privacy Policy constitute the entire agreement between you and Company with respect to the Course and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Course.
- Waiver. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.