Summa Health EMS Pledge

Our EMS Pledge clearly specifies what EMS can expect when they arrive at any Summa Health emergency department. According to our pledge, we will be:

• Attentive
• Respectful
• Customer accountable

Pre-Arrival

• We will closely monitor appropriate communication channels to receive your report.
• We will coordinate prompt access to an online medical control control physician when requested.
• We will activate appropriate specialty teams to expedite the care of your patient based on clinical criteria or per your request.

On Arrival

• You and your patient will be greeted respectfully.
• If a delay in bed placement occurs, clear communication of wait time will be shared with your crew and patient.
• Once your patient is placed in a bed, our staff member will introduce themselves and listen to your report in its entirety.

After Patient Transfer

• We will maintain an area dedicated to EMS providers, where you can find refreshments that include healthy choices.
• We will care for, including cleaning, any equipment that you leave with us.
• If you do not visit our facility regularly, we will ship the equipment to you in a timely fashion.

Your Experience

• We value your opinion and your feedback is important to us.
• We will provide an electronic mechanism to evaluate your experience, whether good or bad, every time you visit us and will listen to and act on your feedback.

Click to Download:

EMS Pledge 2025
EMS Pledge Pocket Card